Returns & Exchanges
Mrs Rutter’s has a no return policy only exchanges. All Mrs Rutter’s Products are very carefully inspected & tracked before shipping. If you received the wrong product or size, Mrs Rutter’s will gladly exchange your product within 7 days of purchase for another product of equal value.
All exchanged items must be in its original sealed packaging condition, and accompanied by its original purchase receipt. All exchanges have to be shipped back at customer’s expense.
Once your exchange is received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If approved then we will ship the new item at our expense. If not approved you must pay the shipping to have the non-approved item sent back to you.
For exchanges send us an email at Contact@MrsRutters.com and send your item to: 503 Mall Court #302 Lansing Michigan US 48912-5200.
If you are shipping an item over $75 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
In unique cases with returns or exchanges, we have the right to handle those situations at our own discretion.