FAQ

FREQUENTLY ASKED QUESTIONS

 

HAIR EXTENSIONS

  • What’s the quality of the hair?
    • 100% virgin hair that does not contain synthetic fibers.
  • How long do hair extensions last?
    • Up to 2 years or more with proper care.
  • Do your hair extensions shed?
    • Minimal shedding is expected even with quality hair extensions.
  • Should I seal my wefts?
    • For extra security, yes, but it’s not needed.
  • What does sealing the weft mean?
  • What hair length is best for me?
    • Consult with your stylist as this depends on your style.
  • What lengths should I buy for layered hair?
    • For slight layers going up 2 inches in length per bundle is recommended. Example; 16, 18, 20
  • Do you wholesale hair bundles?
    • WE DO NOT WHOLESALE OUR HAIR EXTENSIONS! Beware of anyone claiming to sell our hair since we do not grant permission for others to sell or resell our hair! If you witness any infringers claiming to sell our hair, please report their fraudulent activity to our business email Contact@MrsRutters.com We will go after all infringers worldwide and handle each matter swiftly to the highest legal power!

 

LACE CLOSURE

  • Will my lace closure look natural?
    • Yes, we provide high quality natural looking closures.
  • Should I wear a lace closure?
    • Yes, closures are great for protecting all of your real hair.
  • How to dye my lace closure?
    • Consult with a stylist or watch the tutorial here.

 

HAIR CARE

  • Should I wash my weave before installing?
    • The hair has already been cleaned & sanitized but we still suggest that you wash it before your first install.
  • How to wash my hair extensions?
    • Begin by dry detangling and wash from the weft to the tips of the hair.
  • Can you wear hair extensions swimming?
    • Yes, it’s virgin hair so treat it as if it was your own hair.

 

HAIR STYLING

  • Can I color my hair extensions?
    • Yes because this hair is 100% virgin hair.
  • Can you use heat on hair extensions?
    • Yes and since this is virgin hair, treat it like real hair.
  • Is 2 bundles enough for a sew in?
    • Yes if your bundles are 18 inches and under. Longer bundles have shorter length wefts since all bundles weigh 3.5 oz.
  • How many bundles of hair for full sew in?
    • 3 is recommended but this can range from 3 to 5 depending on your desired fullness.
  • How many bundles of hair do I need for a partial sew in?
    • 2-3 is recommended.
  • How many bundles of hair for a u part wig?
    • 3 is recommended but this can range from 3 to 5 depending on your desired fullness.
  • How many bundles of hair for a lace closure wig?
    • 2-3 bundles and a closure.
  • How many bundles of hair for a lace closure sew in?
    • 2-3 bundles and a closure.
  • How many bundles of hair for a wig?
    • 3 is recommended but this can range from 3 to 5 depending on your desired fullness.

 

SHIPPING/EXCHANGES/RETURNS/OTHER

  • Can I return my hair?
    • No but exchanges are welcome under certain conditions.
  • Can I exchange my hair?
    • Yes but only if you receive the wrong size or product.
  • How long does shipping take?
    • 3 to 10 business days
  • Do you offer international shipping?
    • Yes, 3 to 10 business days.

 

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